Due to time constraints and the volume of commission requests that we receive, we cannot accept all commission orders. We are a small, independently owned and run shop and can only accept a limited number of commissions during each commission call.Commission Pricing
Each commission is dependent on the project and specific specs of the client. In general commissions start at $350 shipped in the US for basic pieces and can go into the $1000+ for full builds.
To discuss estimates please send inquiries to firstname.lastname@example.org. However in order to be considered for a commission slot, one still needs to apply during a commission call (see below).Commission Calls
Commission calls happen 2-4 times a year depending on the overall Holic Mode schedule. Submissions for any call are only accepted through the commission inquiry form on the Holic Mode website. Subscribe to the Holic Mode mailing list for the latest information regarding commission calls.
After you submit a submission form, we will notify you if we can accept your commission at this time and we will quote you a price.Commission Build Time
Commissions vary in building time and depend on the agreed deadline between Client and Holic Mode. Due to the nature of commissions, delays are possible and we cannot fully guarantee that commissions will be delivered by the intended deadline; however we strive our best to accommodate the client's deadline and the client will be notified of any issues or delays.Sales Policy
All sales are final. We do NOT accept Returns or issue Refunds. Because of the customized nature of the products we offer, we can not accept returns or exchanges. We want to assure you that our quality is guaranteed. If for some reason you are unhappy with the item you received, please contact us and we will work with you to determine how best to resolve the issue.Payment Policy
Commissions are considered official and open after 20% down payment is received. Down payment is non-refundable. The remainder of the commission balance is to be paid in accordance to what is agreed upon in the contract.
We accept Visa, MasterCard, Discover and American Express debit and credit cards via PayPal. You do not need a PayPal account to pay; only a debit or credit card.Payment Plan Policy
The billing invoice sent will be for the total amount, but it is a partial payment invoice. After the initial down payment, as long as the total is paid by two weeks before ship date, you can pay what you want, when you want.Shipping Policies
Holic Mode does ship internationally. Orders within the US will be shipped through USPS Priority Mail (2-5 days delivery depending on location). For International orders we prefer International Priority Mail. Any other shipping methods accepted upon request. Insurance is available for an additional cost upon request.
Holic Mode is not responsible for delayed, lost, stolen or damaged packages. In the event that a product arrives damaged or defective, please e-mail us photos and we can discuss how best to resolve the issue.Taxes/Import/Customs Fees
Please be aware that you are responsible for any taxes or customs fees that may be incurred when accepting your package delivery.